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FAQ

ABOUT BRAND

It is inspired by a Greek god named CRONUS , also known as the chief of the gods & the master of time”. Dissatisfied with autocracy, he led his brothers to start a new golden age after the patricide coup. From a secular point of view, it was totally a biggest “rebellious” behaviour. However, the brand regarded it as its cultural core proudly because of the sparkling light of personality and courage behind the shadow of “rebellion”. That’ s the most precious character that the younger generation possessed.

Our goal is to deliver the correct products but due to high volume of orders, mistakes could happen during theprocessing of your shipment f this happens, kindly send us pictures or even a video of the item you have receivedincluding your order number and we will do our best to deliver the correct item in the shortest period of time. If younave any queries regarding your order status, contact us via email at info@cronusart.cc

The warranty period of our watches is two years

Sapphire is a symbol of luxury. Because of rare and expensive raw materials, solid and durable, and highly pure physical properties,

Each of our tables has a security code that can be verified with our list of query links

ABOUT WATCHES AND MATERIALS

Several common problems with sudden timekeeping errorsnsuficient power reserve: Firstly, check whether the power is suicient. A watch with automatic winding may cause insuficient power reserve if there issmal amount of movement. You can supplement the power through manual winding, and then observe whether the watch goes fast or slow.Maonetization of the watch: if the hairsorina of the mechanical watch is manetized. the watch wl generaliy go taster.Maintenance recuired: The lack of oil in the movement or the wear and aoina of intemal parts may cause timekeeoino probiems. The watch needs to besent to a designated repair place for regular maintenance servicesBeating or bumping: The mechanical watch is a very precise instrument. When the watch is bumped or beaten, loosening or damage of the internal part3or timekeeping problems may occur.
in addition to the above common situations, the environmental temperature and using habits of wearers may increase the timekeeping errorsBut vou need not to wory.Please send the watch to a desionated reair place for inspection and adjustment. to restore the watch to a normal range ofertors.

Mechanical watches control their uniform and accurate timekeeping through the interior mechanical devices. These mechanical devices may have errors caused by gravity, ambient temperature, etc. Generaly, the error of mechanical wach is calculated on daily basis, which varies depending on the model and manufacturing quality of the movement
Swiss Federal Standard: Daily error of less than 30 seconds is within the normal range.

It is recommended that customers should wind the watch manualy to observe the time of watch. The diference between an automatic movement and a manual movement is the way of winding.
The manual-winding watches need to be manually wound every day, while the automatic-winding watches have intemal automatic winding system that canautomatically wind by the movement of the wrists.
An automatic-winding watch usually has a power reserve of about 42 h.
When a watch is not wom or the movement of activity is low.the automatic-winding watches may have insuficient power reserve. The power reserve energy can be supplemented by manual winding. if a manua-winding or automatic-winding mechanical watch is not used frequently or not used for a long time, please wind the watch regularty to keep thewatch movement to rotate and maintain at a good working ability.

First, let’s clarify what we mean when we say scratch-resistant. At CRONUSART, scratch-resistant means “capable of withstanding scratching that occurs with normal everyday use”. In this context, Rado high-tech ceramic has a very high level of scratch-resistance. However, there is a risk of scratching if it comes into contact with materials that are as hard as or harder than high-tech ceramic. Such particles are found in objects or materials such as nail files, granite or sand. We recommend that you take care of your watch and try to avoid wearing it in situations where it may come into contact with other extremely hard materials.

Clean your watch regularly with soap water or a microfiber cloth.

WARRANTY FORM

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NOTE THAT THE WARRANTY DOES NOT COVER THE FOLLOWINGS:

(A) to consumable parts, such as batteries or protective coatings that are designedto diminish over time, unless failure has occurred due to adefect in materials orworkmanship.

(B) to cosmetic damage, including but not limited to scratches, dents and brokenplastic on ports unless failure has occurred due to a defect in maerials orworkmanship.

(C) to damage caused by use with a third-party component or product that does notmeet the CRONUSART's Product's specifications.

(D) to damage caused by accident, abuse, misuse, fire, liquid contact, earthqakeor other external cause.

(E) to damage caused by operating the Product outside the user manual, thetechnical specifications.

(F) to damage caused by service (including upgrades and expansions) performedby anyone who is not a representative of Golden Concept or an Golden Conceptauthorized Service Provider.

(G) to defects caused by normal wear and tear or otherwise due to the normal agingof the Product.

PARTNERSHIP FORM

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CRONUSART combines the artistry of design, the plasticity of materials, the functionality of the movement, the realization of color matching, with several schemes, consuming a thousand times the price of the watch in research and development funds, measuring quality in millimeters under a 10x magnifying glass, only 1% of the works that are infinitely close to perfection, are eligible to enter the CRONUSART portfolio. With a fashion-forward design style, CRONUSART breaks the seriousness of formal watches, refuses to follow the rules, and highlights unique taste with patterns, materials and colors. The brand's customer base consists of young entrepreneurs, artists, celebrities, and their ideas all share the same characteristics, just like the CRONUSART brand culture - the pioneers of the times.
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